Routine Servicing Agreements
Ensure proper and efficient running, and remove the worry of your equipment failing by having a service agreement in place. This is just one of the services we excel at.
Included in Every Service
Hose or jet-wash the sump-internals/pumps
Note: – a suitable water supply adjacent station to be provided by client.
Breakdown crust on surface of water / effluent within sump.
Check pumps for any blockages and remove same.
Check for free rotation of impellers/visually check condition of same.
Audibly check motor bearings for noise.
Check condition of motor oil, noting any ‘milky’ appearance indicating mechanical seal failure
Strip *volutes to expose impellers & seals.
Inspect condition of mechanical seals.
*Replenish motor oil as required.
Clean and inspect condition of neoprene cabling and glands on pumps and floatswitches.
Check for correct seating of flaps/sealing. Lubricate and refit covers.
*Rotate and lubricate isolation valves to ensure correct operation.
Inspect and note any corrosion to pipework/valves within sump.
Lift floatswitches and check correct auto sequence.
Carry out ‘megger’ test (insulation resistance test) to motor windings noting any low readings.
Check any electrical junctions/boxes/connectors. Dry out and re-make/re-seal (as required)
Carry out clamp-meter tests noting correct running current of pump motors.
*Open control-panel and check for correct movement of motor starter contacts.
Inspect and note wear to same.
*Check all panel bulbs and audible sounders. Report any replacements required.
*Check discharge stools, guide rails and upper support brackets noting any corrosion.
Check pump lifting chains, shackles and hooks noting and corrosion.
General condition – check and report upon the general condition of sump and access opening.
* Where applicable
Warranty Terms & Conditions
We/A&C provide a potential 6 YEAR PARTS WARRANTY ON PUMP(S) ONLY. All other components are covered by 12 months warranty (either from date of sale or date of commissioning. Commissioning must be carried out by our company/A&C Pumps for on-site warranty).
If we DIDN’T/ DO NOT COMMISSION the equipment, then THERE IS STRICTLY NO REFUND FOR ANY LABOUR/CALL-OUT CHARGE.
Alternatively, the allegedly faulty component should be returned to our workshop for assessment of warranty validation. We would then send repaired or replacement component to site for original installer to refit. IN THIS INSTANCE (“STRAIGHT SALE” WARRANTY), THE WARRANTY ON ALL PARTS/COMPONENTS IS 12 MONTHS FROM DATE OF SALE (NOT RESULTING FOR ANY REASON ON THE ‘LIST OF EXCLUSIONS’).
If we DO COMMISSION, the equipment and a service agreement has been returned within the FIRST 3 MONTHS* (following commissioning), then potentially an on-site labour warranty may apply. ALL CALL-OUTS MUST BE PRE-PAID FOR BY CREDIT/DEBIT CARD but will be refunded if fault actually found to be covered by warranty (and is not resulting for any reason on the ‘list of exclusions’).
THE ON-SITE LABOUR WARRANTY IS RESTRICTED TO THE FIRST 12 MONTHS FOLLOWING THE DATE OF COMMISSIONING (BY OUR COMPANY). THEREAFTER, THE REMAINING 5 YEARS WARRANTY ON THE PUMP(S) IS LIMITED TO PARTS ONLY.
PLEASE NOTE THAT REQUESTED ‘OUT OF HOURS’ CALL OUTS WILL BE CHARGEABLE REGARDLESS OF VALID WARRANTY OR NOT. NO REFUNDS WILL BE MADE FOR REQUESTED ‘OUT OF HOURS’ CALL OUTS.
All call outs are charged for @ RATE 1 but would be refunded in the case of valid warranty, UNLESS …….
Call out received after 1pm Monday to Thursday but instructed to attend the same day. (Calls received after 1pm on a Friday will be attended to on Monday of the next week unless instructed to attend sooner. However, these are charged @ RATE 2).
Call out instructed for a weekend attendance (charged @ RATE 2).
Call out instructed to attend on a bank holiday and/or within Christmas/New Year company shutdown period (charged @ RATE 3).
RATE 1 @ £395.00 + VAT.
RATE 2 @ £595.00 + VAT
RATE 3 @ £795.00 + VAT
Service @ VARIED (Services must be booked at least 3 weeks beforehand)
List of Exclusions:
1) Lack of Service or maintenance.
2) Blockages or fouling.
3) Adjustments (later than 3 months following our last charged for attendance).
5) Accidental damage.
7) Corrosion resulting from anything other than faecal matter, degradable toilet tissue, wastewater containing no chemicals other than proprietary domestic cleaning products.
8) Corrosion from oil/fat/solidification.
9) Acts of God.
10) Equipment installed outside the UK mainland,
11) Consequential loss (however arising).
6-year warranty on pump(s) is dependent upon:
a) Equipment being commissioned by our company/A&C Pumps.
b) Service agreement to be entered into by customer with our company/A&C
c) Service agreement to be returned within *3 months of the date of commissioning (*at the latest).
d) Service charges to be continued to be paid (upon each service/at least once every 6 months).
By completing this form you agree to the terms and conditions herewithin and confirm you are authorised to act on behalf of the company named.
We are here to help with any questions you may have, contact us on the number shown or fill out the contact form below and we will be in touch very soon.
A&C Pumps Limited, Highleas, Old Court Hill, Aylesham, Kent, CT3 3HS
Open Office Hours
M-F: 8am – 4.30pm
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