Basic Terms and Conditions
These are our Basic Terms and Conditions that must be accepted before any work can be scheduled or carried out. Click the button below to read and approve these.
Terms & Conditions
THIS IS A GENERIC SERVICE AGREEMENT – Prices are given when service agreements requested and sent.
We/A&C Pumps Limited provide a potential/conditional 6 YEAR PARTS WARRANTY ON PUMP(S) AND CONTROL PANELS ONLY.
All other components are covered by 12 months PARTS WARRANTY (either from date of sale or date of commissioning. Commissioning must be carried out by our company/A&C Pumps Limited for on-site warranty).
If we (A&C Pumps Limited) DIDN’T/ DO NOT COMMISSION the equipment, then THERE IS STRICTLY NO REFUND FOR ANY LABOUR/CALL-OUT CHARGE.
Alternatively, the allegedly faulty component should be returned to our workshop for assessment of warranty validation. We would then send repaired or replacement component to site for original installer to refit. IN THIS INSTANCE (“STRAIGHT SALE” WARRANTY), THE WARRANTY ON ALL PARTS/COMPONENTS IS 12 MONTHS FROM DATE OF SALE (NOT RESULTING FOR ANY REASON ON THE ‘LIST OF EXCLUSIONS’).
If we (A&C Pumps Limited) DO COMMISSION, the equipment, AND A SERVICE CONTRACT HAS BEEN ENTERED INTO WITHIN THE FIRST 2 WEEKS (following commissioning), then potentially an on-site labour warranty may apply. ALL CALL-OUTS MUST BE PRE-PAID FOR BY CREDIT/DEBIT CARD but will be refunded if fault actually found to be covered by warranty (and is not resulting for any reason on the ‘list of exclusions’).
THE ON-SITE LABOUR WARRANTY IS RESTRICTED TO THE DATE OF THE FIRST SERVICE (THIS IS A MAXIMUM DURATION OF 6 MONTHS FOLLOWING THE DATE OF COMMISSIONING BY OUR COMPANY – A&C PUMPS LIMITED).
FOLLOWING EACH SERVICE ATTENDANCE, A FURTHER, CONDITIONAL, 30 DAYS ON-SITE LABOUR WARRANTY IS PROVIDED.
A FULL 6 YEAR, CONDITIONAL, PUMP(S) & CONTROL PANEL (PARTS ONLY) WARRANTY IS PROVIDED FROM DATE OF COMMISSIONING.
If we (A&C Pumps Limited) DO COMMISSION, the equipment, BUT A SERVICE CONTRACT IS NOT ENTERED INTO: –
Potential/conditional 30 days on-site labour warranty.
Potential/conditional 12 months parts warranty.
Call Outs
In all instances, call outs must be paid for up-front and prior to our engineer being dispatched – this should be in the form of a credit/debit card payment. Should it be the case that a genuine and valid warranty claim is found then a refund will be made by our office on the next working day. Refunds will not be made against requested ‘out of hours’ call outs – as the charge for this level of service is not refundable.
PLEASE NOTE THAT REQUESTED ‘OUT OF HOURS’ CALL OUTS WILL BE CHARGEABLE REGARDLESS OF VALID WARRANTY OR NOT. NO REFUNDS WILL BE MADE FOR REQUESTED ‘OUT OF HOURS’ CALL OUTS.
All call outs are charged for @ RATE 1 but would be refunded in the case of valid warranty, UNLESS..
Call out received after 1pm Monday to Thursday but instructed to attend the same day.
(Calls received after 1pm on a Friday will be attended to on Monday of the next week unless instructed to attend sooner. However, these are charged @ RATE 2).
Call out instructed for a weekend attendance (charged @ RATE 2).
Call out instructed to attend on a bank holiday and/or within Christmas/New Year company shutdown period (charged @ RATE 3).
Prices are given when service agreements requested and sent.
Variable Schedule
Select from 3, 6 or 12 month servicing intervals
Warranty
Up to 6 years parts warranty (pumps only).
By completing this form you agree to the terms and conditions herewithin and confirm you are authorised to act on behalf of the company named.
List of Exclusions:
1) Lack of Service or maintenance.
2) Blockages or fouling.
3) Adjustments (later than 3 months following our last charged for attendance).
4) Misuse.
5) Accidental damage.
6) Vandalism.
7) Corrosion resulting from anything other than faecal matter, degradable toilet tissue, wastewater containing no chemicals other than proprietary domestic cleaning products.
8) Corrosion from oil/fat/solidification.
9) Acts of God.
10) Equipment installed outside the UK mainland,
11) Consequential loss (however arising).
6-year warranty on pump(s) is dependent upon:
a) Equipment being commissioned by our company/A&C Pumps.
b) Service agreement to be entered into by customer with our company/A&C
c) Service agreement to be returned within *3 months of the date of commissioning (*at the latest).
d) Service charges to be continued to be paid (upon each service/at least once every 6 months).